How Chiktopia is Leading the Way with Kurve’s Latest Self-order Kiosk Platform

This summer Kurve teamed up with new fast-food Brand, Chiktopia, to roll-out the latest in self-serve technology. With advanced CRM, customisation and payment features, the self-order kiosk and mobile App delivers heightened levels of customer experience and outstanding value to exceed McDonalds and KFC’s.


A New Concept

A New Self-order Kiosk solution

The new restaurant concept at Intu’s Lakeside, harnesses the latest technology to offer a counter-less restaurant environment. Offering 100% kiosk and app ordering, the software is designed to give customers the best possible user experience. The founders’ vision is for Chiktopia to be recognised as the Home of Better Chicken in the UK and beyond.

The new restaurant concept at Intu’s Lakeside, harnesses the latest technology to offer a counter-less restaurant environment. Offering 100% kiosk and app ordering, the software is designed to give customers the best possible user experience. The founders’ vision is for Chiktopia to be recognised as the Home of Better Chicken in the UK and beyond.

As a better chicken concept, Chiktopia was founded and advised by a group of senior industry figures and led by Alastair Gordon, formerly of Ole & Steen and Jamie’s Italian. Chiktopia’s mission is to marry outstanding taste with the latest technology to offer good value food that customers crave and advocate.

The Chiktopia menu comprises fried and grilled chicken burgers, tenders, skinny fries, salads, wraps, house sauces, vegan “chicken” and thick dairy shakes. The menu is highly portable and customisable and has been designed to work equally well for eat-in, take-away, the fast-growing delivery market and drive-thru.

Kiosk. Online. Mobile.

The Kurve Software Platform

The new concept and Kurve’s software platform that drives it, delivers a new level of customer experience within the British fast food sector. Through a blended digital and traditional customer journey of speed, service and choice, all achieved via a slick, quick and visually captivating kiosk and mobile app interface.

100% self-ordering, with the option to pay cash, Chiktopia’s staff are fully focused on food preparation and table service rather than transaction. Leaving it well positioned between KFC and Nandos to challenge the UK’s fast food and QSR sector.

Kurve’s platform and intuitive, visually tempting kiosk interface creates an end-to-end customer experience of sensory delight, choice, convenience, comfort and speed to rival some of the biggest players in the fast food market. With the added addition of that all-important human element of table service and Click and Collect.

Kurve’s all-in-one platform provides Chiktopia with all the software requirements to enable a smooth and fast journey. Alongside scalability and agility to support the operator’s future expansion plans.

Chiktopia’s new concept has demanded the highest level of design to ensure its core objectives of a smooth and quick user experience at all points of the customer journey whether in-store, mobile or online are met.

Convenience & Loyalty

Always at its Best

In terms of the user experience, Chiktopia and Kurve Kiosks believe there is no other kiosk offering like it both visually, the ease and speed of use and for operational management.

The software was tailored to handle Chiktopia’s meal deal ordering and up-selling of its extensive selection of products for a truly quick and customisable order. Everything from drinks, portion size, sauces can be customised with no complications for the customer or kitchen.

 For those who want to pay cash, a unique feature has been developed to enable customers to simply print a ticket with a QR code and take it to the Kurve till point where the transaction is processed immediately.

The enterprise level self-order platform is very much designed to sell more and increase revenue through its advanced and integrated Como CRM functionality.  Apart from the normal profiling and identification screen, Chiktopia have included an invite a friend feature, business feedback and transaction history. With all customer and transaction data ubiquitously fed into the Kurve PoS.

From an operational perspective, the Kurve’s built-in fast food kitchen management system offers multiple kitchen management screens together with bump bars, to manage the food, order packaging and manages the control point to ensure the right customer gets the right order.

For helpful information on self-order kiosk strategy, why not down load our latest guide:

UK Hospitality Market: The Race Towards Self-serve. Proven Steps to Success

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