Demand for fast and immersive self-order dining kiosks is on the rise. Those that have embarked on the self-serve journey have seen an average of 20% increase in transaction value, with McDonalds kiosks seeing 30%.
By 2021 Gartner predicts that 85% of relationships will be managed without interactivity with a human, placing service firmly in a customer-centric model. In a post COVID world this is even more true.
QSRs and food to go are the first to cash-in but casual dining and pubs are fast catching on.
Self-serve is here today and the future of operator profitability and customer engagement. Driving revenue and efficiency with an experience consumers are hungry for, we’ve seen our customers grab market share and achieve outstanding results.
From baby boomers to Gen Z, the self-serve revolution is serving our consumers the speed, choice, control and convenience they now expect.
Our customers have reported 7 top benefits:
Increased order accuracy, convenience and choice.
Increased cross and upselling for increased customer spend.
Queue busting and faster service.
Increased focus on service rather than transaction.
Immersive and interactive digital customer experiences.
Enables customer control with anytime anywhere ordering.
Eye-catching digital promotions and displays.
Get connected now
At Kurve, we’re witnessing first-hand the fast rise of self-serve and kiosks amongst British hospitality operators. To maximise on the enormous opportunities and stay ahead of the curve, it takes strategic vision, technical expertise, operational know how and awareness of the pitfalls.
That’s why we are here. To help advise, guide, integrate and implement your vision of your next customer journey.
What’s your vision? Call 0333 344 8303 or use the form below for an initial chat and discover our live projects and pilots.