Chiktopia

Outsmarts Leading Fast Food Brands with Kurve’s Latest Self-serve and Kiosk Platform

Chiktopia launches new fast food, self-serve concept with Kurve’s all-in-one platform to deliver heightened levels of customer experience and outstanding value to exceed McDonalds and KFC’s offerings.

The new restaurant concept at Intu’s Lakeside, harnesses the latest technology to offer a counter-less restaurant environment with 100% kiosk and app ordering, giving customers the best possible user experience. The founders’ vision is for Chiktopia to be recognised as the Home of Better Chicken in the UK and beyond.

As a better chicken concept founded and advised by a group of senior industry figures and led by Alastair Gordon, formerly of Ole & Steen and Jamie’s Italian, Chiktopia’s mission is to marry outstanding taste with the latest technology to offer good value food that customers crave and advocate.

The Chiktopia menu comprises fried and grilled chicken burgers, tenders, skinny fries, salads, wraps, house sauces, vegan “chicken” and thick dairy shakes. The menu is highly portable and customisable and has been designed to work equally well for eat-in, take-away, the fast-growing delivery market and drive-thru.

The End Goal:
To create the best possible user experience through convenience, customisation and speed.
Steven Rolfe
CEO, Kurve

The new restaurant concept and Kurve’s platform that drives it, delivers a new level of customer experience within the British fast food sector through a blended customer journey approach.

100% self-serve ordering, with the option to pay cash, Chiktopia’s staff are fully focused on food preparation and table service rather than transaction.

Steven Rolfe, CEO of Kurve explained, “Kurve’s platform and intuitive, visually tempting kiosk interface means we’ve created an end-to-end customer experience of sensory delight, choice, convenience, comfort and speed to rival some of the biggest players in the fast food market, with the added addition of that all-important human element of table service.”

Serving up fried or grilled chicken burgers and tenders (as well as vegetarian and vegan options), alongside skinny fries, salads, wraps and thick dairy shakes, diners can customise their meal with a wide range of tasty sides and sauces, including smashed avocado with herbs, peas in garlicy butter, Louisiana biscuit, Chiktopia encourages customers to customise their very own meal deal within its visually captivating kiosk interface design.

The Solution

The development of a platform to support self-serve multi-channel ordering; click and collect; kitchen management; advanced CRM functionality.​

Kurve’s all-in-one platform provides Chiktopia with all the software requirements to enable a smooth and fast customer journey across kiosk, online and mobile ordering; smart kitchen management; and advanced loyalty and marketing programs.

The Design

With the core goal of creating exceptional user experiences, Kurve and Chiktopia worked in partnership to create a platform like no other kiosk offering for visually stunning interfaces for ease and speed of use for customers and operational management.

“Kurve’s platform and intuitive, visually tempting kiosk interface means we’ve created an end-to-end customer experience of sensory delight, choice, convenience, comfort and speed to rival some of the biggest players in the fast food market, with added addition of that all-important human element of table service and click and collect.”

Steven Rolfe

Key Features include:

Most frequent questions and answers

Bespoke UX

to accommodate fast, intuitive and compelling meal deal ordering and upselling of an extensive selection of products.

Accurate and slick customisation

of orders from portion and drink size to an appetizing wide selection of sauces and sides for both the customer and kitchen

Ability to pay cash

by quick and simple QR ticket printing to pay at the Kurve till point.

Integrated Como CRM

for advanced including an invite a friend feature, business feedback and transaction history, as well as standard identification and profiling screen.

Kurve PoS

to enable ubiquitous real time data to be flow across the platform and multi-channel touchpoints.

Fast food kitchen management

systems with multiple kitchen management screens and bump bars to manage the food, order packaging and manages the control point to ensure the right customer gets the right order.

Mobile App

ordering with click and collect timings/feature

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