Guides, Reports & Whitepapers​

Mainstream Kiosk Adoption 2020

Within the next twelve months, kiosks will finally have their moment in the QSR, fast food and casual dining market. Projections estimate that by October 2020, 58% of UK operators will have adopted self-serve technology for food ordering. 
 
The changing attitudes in the UK towards self-serve technology, for both operators and customers, is poorly understood. Kurve carried out independent industry and customer research to help British hospitality operators in the food and beverage market to understand the pros, cons and rate of adoption; the key drivers for investment; and the challenges operators face.

The report looks at:

  • The gap between operator and customer thinking
  • Customer attraction to retail-style omnichannel experiences
  • Customer attitudes to queuing and kiosks
  • What operators are doing about self-serve technology
  • Adoption rates of self-serve kiosks and associated technology across different hospitality sectors
  • Operator considerations of self-service technology
  • Return on investment after kiosk implementation
  • The restaurant of the future
  • The impact of mobile apps on the hospitality dining market

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