The UK QSR and casual dining restaurant sector is at a tipping point of widespread adoption of self-serve and kiosk technology, to keep pace with a rapidly changing digital native customer and tough economic and political times.

This short guide is aimed at CEOs, Commercial, Operation and IT Directors of large hospitality operators who are tasked with the strategic planning, piloting and deployment of self-serve technology through kiosk, online and mobile.

It looks at proven approaches to hospitality kiosks and self-serve, the critical pitfalls to avoid and road maps the future of the new digital customer journey.