When Abokado were forced into a 12-month closure due to the Covid pandemic it gave the management team a chance to reflect. They wanted to re-think and improve the customer journey, and launch an effective digital loyalty scheme for customers as well as streamline their internal operations in the face of staff shortages.
Abokado decided to switch their PoS supplier to Kurve to provide a complete touch-screen self-ordering system using kiosk and app technology which could offer pre-ordering for click and collect, in-person ordering and a fully integrated loyalty scheme powered by Como.
For BOH operations Abokado installed a single PoS with KDS, customer collection screens and integration with Fourth Hospitality.
Overall Abokado’s digital-first approach has made a significant impact on the business from a commercial, operational and customer experience viewpoint.
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