Abokado
In short
When Abokado were forced into a 12-month closure due to the Covid pandemic it gave the management team a chance to reflect. They wanted to re-think and improve the customer journey, and launch an effective digital loyalty scheme for customers as well as streamline their internal operations in the face of staff shortages.
- Lower overheads & streamline operations
- Enhance and develop the customer journey
- Implement a digital cross platform loyalty package
The Solution
Abokado decided to switch their PoS supplier to Kurve to provide a complete touch-screen self-ordering system using kiosk and app technology which could offer pre-ordering for click and collect, in-person ordering and a fully integrated loyalty scheme powered by Como.
For BOH operations Abokado installed a single PoS with KDS, customer collection screens and integration with Fourth Hospitality.
“We get a huge amount of data now across the stores and that has been indispensable in monitoring menu changes, operation delivery store to store, how different teams are faring etc."
Abokado
The Results
Overall Abokado’s digital-first approach has made a significant impact on the business from a commercial, operational and customer experience viewpoint.
- Labour Saving through reduced staff
- Increase ATV through increased revenue from upsells – 20% ATV increase
- Digital loyalty solution rewards and engages customers
“We are 100% reliant on this tech now that we have no manual ordering capability and so trusting in the system is crucial. We can’t afford to have any downtime and thankfully Kurve’s tech has proven to be extremely reliable.”
Abokado
Other Cases
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If you have questions about our Kurve PoS Platform & Kiosks or would like to book a demo please contact us.