Thorley Taverns
In short
For many years, Thorley’s had wanted to introduce an Order & Pay app to their 19 sites but found the high cost for a bespoke app and the need for it to integrate with their PoS system was always a barrier.
- Thorleys needed to increase average transaction value through Order & pay upselling.
- They required accurate web-based reporting to improve stock management and help with staff incentivising.
- They needed a supplier to offer a quick order turnaround and flexibility to meet the varying needs of their pubs and restaurants.
The Solution
Kurve installed our PoS and Mobile Order & Pay App across Thorley’s 12 pubs, 5 restaurants and their multi-use function venue which was supported by our comprehensive web-based reporting software.
Due to the pandemic, trading restrictions meant all sites then shut down shortly after trialling the product but when lockdown restrictions were lifted, Thorley’s were able to adhere to the ‘order at table’ restrictions straight away. Thanks to the Kurve app, this put them ahead of many of their competitors who were yet to adopt this Order & Pay technology.
It was by far our biggest strength because it was perfect for the restrictions. Its use really took off with our customers and some of the takings we took through the app in those first few weeks of trading were phenomenal.
The Results
Thorleys has seen a significant impact on their sales since the Order & Pay app was introduced with a 200% increase in takings due to the upsell prompt message.
- The Thorley’s management team use Kurve’s web-based reporting to gain a real-time view of sales activity across all their portfolio.
- Deployment of Kurve Mobile POS has made staff more efficient and able to sell more with accurate ordering.
- The team work smarter & faster with increased revenue and customer satisfaction.
