A Case Study For Ottolenghi
With six London-based locations ranging from a deli offering to casual and fine dining restaurants, the group was founded by renowned Israeli-English chef Yotam Assaf Ottolenghi. Known for its vegetable-centric dishes inspired by Middle Eastern and Asian flavours, it has become a celebrated name in London’s vibrant dining scene.
The Challenge
Having multiple locations and a mixture of dine-in and takeaway meant Ottolenghi needed an EPoS system that had the flexibility to work across these varying requirements and integrate with their existing stock control software.
Their original EPoS supplier only offered reporting at a single location level which was very limiting when trying to make location-wide price changes or analysing buying trends, for example. Ottolenghi needed a centralised solution that management could easily access remotely.
Their Belgravia and Notting Hill sites were predominately set up for takeaway, with a busy lunchtime trade that required a reliable and efficient EPoS to process orders quickly. On the flip side, their restaurants required the ability to take orders at the table and be sent directly to the kitchen for fulfilment.
“Overall, we have been pleased with how the pointOne EPoS solution has been able to flex and grow with us as we have expanded the business over the last few years and the support from the pointOne team has been excellent”
Kate Helliwell – Finance Director
The Solution
By upgrading to the pointOne EPoS system with our Head Office Management module, Ottolenghi instantly gained the centralised management solution they needed.
Our open platform EPoS allowed seamless integration with their existing stock control software. We also installed our tableside ordering tablets into their ROVI site to enable a slick service between their FOH and BOH – essential when running a busy high-cover restaurant.
The Results
“We have been working with pointOne as our dedicated EPoS partner since 2014. Having the Head Office Management module with the capability of centralised and remote access reporting has been essential for our multiple locations and varying business requirements of takeaway, catering, delivery and dine-in. pointOne’s Head Office gives us this as well as integrating with our existing Saffron stock control software.”
“With our continuous service, the tills are constantly in use, and despite these pressures, the EPoS has been very reliable” says Kate Helliwell, Finance Director.
Staff can provide better customer service and maximise their time on the floor with tableside ordering tablets.
“Overall, we have been pleased with how the pointOne EPoS solution has been able to flex and grow with us as we have expanded the business over the last few years and the support from the pointOne team has been excellent”.
Kate Helliwell – Finance Director
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