Chiktopia
London-based Chiktopia, launches new fast food concept driven by Kurve’s self-serve PoS kiosk platform, to drive revenue and new customer experiences for the emerging new shape of hospitality.
Chiktopia Goes Head to Head with Big Brands with Kurve’s Latest Self-serve and Kiosk Platform
Located at Intu’s Lakeside, Chiktopia offers a counter-less restaurant environment with 100% kiosk and app ordering, giving customers the best possible user experience. The founders’ vision is for Chiktopia to be recognised as the Home of Better Chicken in the UK and beyond.
The Mission
Chiktopia’s mission as a better chicken concept:
- Marry outstanding taste with the latest technology
- Offer good value food that customers crave and advocate
The Chiktopia menu comprises fried and grilled chicken burgers, tenders, skinny fries, salads, wraps, house sauces, vegan “chicken” and thick dairy shakes. The menu is highly portable and customisable and has been designed to work equally well for eat-in, take-away, the fast-growing delivery market and drive-thru.
The End Goal
To create the best possible user experience through:- Convenience
- Customisation
- Speed
The New Customer Journey
The new restaurant concept and Kurve’s platform that drives it, delivers a new level of customer experience within the British fast food sector, via a hybrid customer journey approach driven by technology and delivered by people.
- 100% self-serve ordering
- Intuitive, user friendly interface for diverse menu and order customisation
- Option to pay cash via kiosk QR code pay at till tickets
- Chiktopia’s friendly staff team are fully focused on food preparation and table service rather than transaction.
The Solution
The development of a platform to support self-serve multi-channel ordering; click and collect; kitchen management; advanced CRM functionality.The Kurve Self Serve PoS Platform
Kurve’s self serve PoS platform gave Chiktopia all the software requirements it needed to:
- Enable a frictionless and fast customer journey across kiosk, online and mobile ordering
- Smart kitchen management
- Advanced loyalty and marketing programs.
It’s all about the user experience and future demand
With the core goal of creating exceptional user experiences, Kurve and Chiktopia worked in partnership to create a platform like no other kiosk offering for visually stunning interfaces for ease and speed of use for customers and operational management.
Key Features
- Bespoke UX to accommodate fast, intuitive and compelling meal deal ordering and upselling of an extensive selection of products.
- Accurate and slick customisation of orders from portion and drink size to an appetizing wide selection of sauces and sides for both the customer and kitchen.
- Ability to pay cash by quick and simple QR ticket printing to pay at the Kurve till point.
- Integrated Como CRM for advanced including an invite a friend feature, business feedback and transaction history, as well as standard identification and profiling screen.
- Kurve PoS to enable ubiquitous real time data to be flow across the platform and multi-channel touchpoints.
- Fast food kitchen management systems with multiple kitchen management screens and bump bars to manage the food, order packaging and manages the control point to ensure the right customer gets the right order.
- Mobile App ordering with click and collect timings/feature.