Support Services from Kurve
Our expert team is on hand to make sure your onboarding, design and solution set ups are tailored to you.
The support you get working with Kurve
Onboarding specialists
Experts in hospitality technology, our team will work with you to make sure your onboarding is as seamless as possible. We want you to feel confident and build a trusted partnership from the start.
Branding & design
With in-house designers we can work with your branding to make sure your system looks and feels like you. We can advise on what styling works best with our solutions and how to make you stand out from the competition.
Customer journey strategy
Our solutions offer great ways to add in upsell options, promotion notifications and loyalty schemes. We can help you plan your customer journeys to make the most of each interaction.
On-site planning & installation
We can help you plan where your kiosks will have the most impact and arrange and manage the full installation for you. We can help liaise with your other partners, like payment, to make it as smooth as possible.
Integration partners
We hold relationships with many integration partners and can help you choose new ones or link up your current partners to our platform. We have engaged with many new integration partners to support our client partners.
Technical support
Our service desk is on hand to support you from day one and when you need them. From troubleshooting any issues, to helping with enquiries and requests for functionality, the team are agile, responsive, and ready to support.
Reporting & data
Our one platform approach means that all your data is ready and available at your fingertips. Our team can support you in deciding what to track and monitor so you can start to see some real results.
Improvements & add-ons
Many businesses choose the full suite of solutions at the start of the partnership, but if you don’t, that’s ok. If you decide to add-on solutions or move existing systems to Kurve, we will advise and support the whole process.
