Roses the Bakers
Roses the Bakers, a family-owned bakery in Sheffield, partners with Kurve to adopt a new kiosk system to reduce queueing times for customers and increase average transaction values.
The Challenge
Roses the Bakers, like many bakeries, can get very busy. That’s why it is crucially important to have a system that can reduce the pressure on staff by processing customer orders quicker and with increased accuracy. Kurve’s main challenge was to help Roses the Bakers to:- Speed up the order process and reduce queueing times for customers
- Free up staff from serving customers and divert them to food preparation
- Integrate the current C2EPoS system with Kurve
“The new Kurve self-service kiosks in our shop give us more time to focus on preparing and serving our freshly made sandwiches, savouries and cakes, while customers enjoy a speedy and convenient service.”
Director / Roses the Bakers
The Solution
Roses the Bakers was equipped with x3 free-standing self-serve kiosks powered by Kurve, and supplemented by an Order & Pay app. The ultimate self-service solution addressed Roses the Bakers’ needs by:
- Developing an intuitive and trouble-free customer journey for the kiosk
- Enabling convenient, fast, and accurate digital ordering
- Ensuring effective and centralised back-office management
- Completing the kiosk journey with an integrated Order & Pay App that allows advance orders to be placed for click and collect
Using Kurve’s kiosks in our bakery helped drive sales and average transaction value up because customers are now able to see our full product range right in front of them.
Mark Johnstone / Director / Roses the Bakers
The Result
Since implementing the solution, Roses the Bakers have experienced significant improvements in their KPIs and received positive feedback from their customers.- Kiosks assist staff with processing orders which has resulted in an order accuracy improvement and increased sales by over 18%.
- Customer use of self service has driven the wage % down
- Increased sales have mainly been driven by an average transaction value uplift of over 12% since the kiosks were introduced.
